Job Description
Title : Adventure Support Representative
Location : Plymouth, MN | Hybrid
Job Type : Contract (6 Months + Possibility to extend)
Compensation : $23-24/hour + $1 increase on weekends
Industry: Powersports
Schedule: Training Period: - Week 1: Tuesday–Friday, 8-hour days (onsite Tuesday–Thursday)
- Week 2: Monday–Friday, 8-hour days (onsite Tuesday–Thursday)
Post-Training: - Regular Schedule: Thursday–Sunday, 10-hour days (8 AM–7 PM)
- Onsite Requirement: Thursdays
- Occasional flexibility to trade shifts with team members.
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About the Role Our firm is hiring an Adventures Support Representative to support a client in the outdoor recreation and powersports industry. This role sits within a Service and Operations Support team and serves as a critical first point of contact for business partners, dealers, and program members. The ideal candidate is customer-focused, detail-oriented, and comfortable navigating multiple systems to resolve inquiries and deliver exceptional service experiences.
This position plays a key role in supporting daily operations for a nationwide adventure and outfitter program, helping both business partners (B2B) and end customers (B2C).
Job Description As an Adventures Support Representative (Tier 1), you will provide frontline support via phone, email, and CRM tools. You will assist Outfitters, Dealers, and Members by answering questions, resolving issues, escalating complex concerns, and ensuring a high-quality service experience across all touchpoints.
Key Responsibilities Outfitter & Dealer Support (B2B)- Serve as the first point of contact for Outfitters and Dealers via phone and CRM systems.
- Respond to daily program inquiries accurately and in a timely manner.
- Provide ad-hoc training on adventure-related tools, systems, and processes, including booking platforms, learning portals, check-in/check-out procedures, insurance, accounting, and program policies.
- Identify unique or complex situations and escalate issues appropriately.
- Communicate partner insights to leadership, including support trends, growth initiatives, marketing activities, and competitive intelligence.
- Collaborate closely with Regional Account Managers to build and maintain long-term relationships.
- Work cross-functionally with internal teams to support program success.
- Perform additional duties and projects as assigned.
Member Support (B2C)- Deliver a premium customer service experience for program members.
- Act as the first point of contact for member inquiries and requests, resolving issues whenever possible.
- Facilitate member reservations by maintaining accurate data, understanding catalog offerings, and supporting the booking process.
- Route qualified sales opportunities to the Sales team as appropriate.
Internal & Program Support - Provide Tier 1 support for an internal exchange or case management platform.
- Assist internal teams with data entry and ad-hoc operational projects.
Qualifications Required Qualifications: - Excellent written and verbal communication skills with the ability to build rapport professionally.
- Proven customer service experience supporting both B2B (business partners, dealers, or account-based clients) and B2C (end customers or members).
- Ability to navigate multiple systems and tools simultaneously to research issues, problem-solve, and deliver solutions efficiently.
- Strong problem-solving skills, including the ability to recognize unique situations and escalate appropriately.
- High attention to detail with the ability to follow defined process flows while maintaining accuracy.
- Strong interpersonal skills with the ability to work professionally and effectively with diverse internal teams and external partners.
- Self-motivated, high performer who takes initiative and anticipates customer needs.
- Ability to negotiate challenges, remove barriers, and work through issues to resolution.
- Demonstrated ability to collaborate cross-functionally and contribute positively to a team environment.
- Flexibility and willingness to work nights and weekends as scheduled.
Preferred Qualifications: - Bachelor’s degree in Business or a related field.
- Experience supporting dealers, outfitters, franchise models, or partner-based programs.
- Familiarity with CRM systems, case management platforms, reservation tools, or similar customer support technologies.
- Experience providing training or guidance to customers or business partners on tools, systems, or processes.
- Ability to analyze trends, identify recurring issues, and provide feedback to leadership to improve programs and customer experience.
- Experience working in a fast-paced, customer-focused operations or service support environment.
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Job Tags
Contract work, Monday to Friday, Shift work, Night shift, Weekend work