Job Description

Job Description

Job Description

Position Summary

The Operations Manager reports directly to the General Manager of Phoenix Sky Harbor Airport Parking. This role is responsible for supporting and overseeing large-scale parking operations across multiple parking facilities at Phoenix Sky Harbor International Airport. This role ensures operational excellence, financial integrity, safety compliance, and exceptional customer service in a high-volume airport environment.

The ideal candidate has prior experience managing large, complex parking operations such as airports, universities, healthcare campuses, or major sporting/event venues.

Key Responsibilities

Operational Leadership

• Oversee daily operations across multiple parking facilities, including garages and surface lots.
• Manage high customer volume environments while maintaining efficiency and service standards.
• Ensure facilities are properly staffed and aligned with operational demands.
• Support valet, shuttle, and lot maintenance operations.

Revenue & PRCS Oversight

• Maintain strong working knowledge of Parking Revenue Control Systems (PRCS).
• Ensure accuracy and integrity of revenue collection processes (cash, credit, validation, reservations).
• Monitor audits, revenue reports, variances, and exception activity.
• Collaborate with audit and finance teams to ensure compliance and reporting accuracy.
• Identify operational improvements that protect and grow revenue.

Safety & Compliance

• Enforce all airport, company, and regulatory safety protocols.
• Conduct routine safety inspections and ensure proper documentation.
• Support incident investigations and corrective action implementation.
• Maintain compliance with ADA requirements and transportation regulations.

Customer Experience

• Promote a culture of exceptional service in high-traffic environments.
• Resolve escalated customer concerns professionally and efficiently.
• Monitor service standards across cashiering, valet, shuttle, and customer service teams.

Team Leadership & Development

• Lead supervisors, frontline staff, and operational support teams.
• Provide coaching, training, and performance management.
• Assist in workforce planning, scheduling, and labor optimization.
• Support cross-training across valet, shuttle, and maintenance functions.

Qualifications

• Minimum 3–5 years of management experience in large-scale parking operations (airport, university, hospital, municipal, or major event venue).
• Experience managing high-volume customer operations.
• Knowledge of Parking Revenue Control Systems (PRCS).
• Strong understanding of revenue collection processes and internal controls.
• Experience leading large teams across multiple shifts.
• Proven ability to manage operational and financial performance metrics.
• Strong communication and problem-solving skills.

Preferred

• Experience in airport parking operations.
• Knowledge of valet operations.
• Knowledge of shuttle transportation operations.
• Experience with lot maintenance.
• Familiarity with dynamic pricing or reservation platforms.

Core Competencies

• Operational Excellence
• Financial Acumen
• Safety Risk Management
• High-Volume Customer Service Leadership
• Revenue Integrity Controls
• Team Development Accountability

What We Can Offer You for All Your Hard Work:

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

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