Job Title: Application Support Engineer – Advanced [Multiple Positions]
Job Location: Shoreview, MN
Job Type: Full Time
Rate of Pay: The salary range for this position in Shoreview, MN is $90,000.00-$162,000.00 per year and this role may be eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).
Duties: Provide technical support for customers. Enable customers to make productive use of their investment in products. Handle cases regularly demonstrating advanced knowledge of their field. Assist junior engineers working on cases. Search for, re-use, and improve existing knowledgebase content. Create new knowledgebase content where appropriate. Review and publish content. Curate published content. Communicate software/hardware problems to development. Document requests to enhance software and hardware functionality for product development where applicable. Collaborate with sales team to ensure renewal, adoption, and expansion of supported products and manage customer expectations. Follow defined work processes, provide feedback on practical use of these processes, and recommend changes. Technical lead in guiding Application Support Engineer Associate, Application Support Engineer and Application Support Engineer Advanced in questions on day to day business and product knowledge.
Requirements: Employer will accept a Bachelor's Degree in Electrical Engineering or in a related field and 24 months of experience in the job offered or in a Application Support Engineer-related occupation. Alternatively, employer will accept a Master's degree in Electrical Engineering or in a related field and no experience.
Position requires internship, coursework, or experience in the following:
Telecommuting and/or working from home permissible pursuant to company policy. [Hybrid role]
Referral Program: Incentives offered through the Company's Employee Referral Program are applicable to this position.
Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
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