Job Description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greeting all guests

• Cashiering responsibilities including the handling of all money transactions, as well as credit card and rooms charges, and knowledge of the P.O.S. system to properly ring in customers' orders and perform closing procedures

• Using and maintaining the espresso machine properly

• Being familiar with the entire Cocoa Beanery menu

• Handling the telephone in a professional manner

• Answering guest questions and offering suggestions

• Completing requisitions for the storeroom in order to receive supplies

• Placing coffee/ espresso & retail orders to maintain par levels

• Handling guest complaints;

• Maintaining a clean and orderly work area.

Qualifications:

• Must be 18 years of age or older.

Knowledge, Skills, and Abilities:

• Must possess organizational skills.

• Must be able to read, write, and speak English

• Must have a positive attitude and exceptional guest service skills

• Must know how to answer and use the telephone.

• Must be able to cashier and closeout.

• Must be able to work independently without close supervision.

Job Demands:

• Standing, walking, bending, writing, pushing, lifting up to 50 lbs., squatting, speaking clearly, memorizing, stocking and listening.

• Ability to determine the degree of safety, cleanliness, and quality of product we are offering to our guests.

• Hours are based on operational need.

• Must be willing to work weekends, holidays and maintain a flexible schedule.

• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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