Call Center Representative Job at Bath Concepts Independent Dealers, West Des Moines, IA

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  • Bath Concepts Independent Dealers
  • West Des Moines, IA

Job Description

Job Description

Job Description

Call Center Representative

Company: HomeView
Location: West Des Moines, IA (and surrounding areas)
Job Type: Part-Time to Full-Time
Pay: Base hourly + bonus opportunities
Work Setup: Work from home initially, with transition to in-office

About Us

With more than 25 years in business, HomeView is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.

HomeView of West Des Moines is looking for a Call Center Representative to join our winning team. Join a group of professionals, earn competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose

Strong customer service skills are a must. You will contact homeowners by phone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertisements.

Responsibilities
  • Deliver scripted pitches to homeowners
  • Adjust messaging based on customer needs
  • Handle questions and overcome objections
  • Collect and verify homeowner information (name, address, phone, etc.)
  • Schedule and confirm appointments
  • Input and manage appointment details in the system
  • Maintain accurate records of conversations and leads
  • Coordinate appointments for sales representatives
  • Conduct quality control calls
  • Answer inbound calls from marketing campaigns
  • Follow up with homeowners after initial contact
  • Update lead reports and tracking systems
Qualifications
  • Strong communication and customer service skills
  • Experience in telemarketing, sales, marketing, or call center roles preferred
  • Understanding of sales and marketing principles
  • Basic computer skills and ability to navigate CRM systems
  • Product knowledge will be provided through training
Why Join HomeView?
  • Flexible schedule (part-time to full-time opportunity)
  • Base hourly pay plus bonus incentives
  • Work-from-home flexibility (transitioning to office later)
  • Growth opportunities within a fast-growing company
  • Supportive and team-oriented environment
Apply Today

If you’re motivated, energetic, and enjoy speaking with people, we’d love to hear from you—apply today!

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Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours

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