Client Success Manager- Legal Customer Services Job at Corporate Immigration Attorneys, Boston, MA

STk5NlRmTDBpTzJyM3VjemRPT3BVZE9WNFE9PQ==
  • Corporate Immigration Attorneys
  • Boston, MA

Job Description

Job Description

Job Description

Full job description

Corporate Immigration Attorneys is a business immigration firm that specializes in helping immigrants with extraordinary abilities apply for work sponsorship to work in the US. The majority of our clients are innovators or researchers in technology development or scientific research.

We are looking for Client Success Managers to act as a liaison and point of contact between our clients and attorneys, as well as help with the preparation, management, organization, and sending out of business immigration application documents to the United States Citizenship and Immigration Services (USCIS). Mandarin-speaking candidates are preferred as we have a large Mandarin-speaking client base.

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law, and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

  • Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
  • Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
  • Interacting with clients and handling clients’ queries and complaints in a timely manner.
  • Place USCIS service request calls.
  • Handle premium processing forms.
  • Answer client messages in the case management system (CMS), subject to attorney approval.
  • Mail notices to clients as requested.
  • Prepare cover letter and mailing duplicate RFE pkg to USCIS.
  • Other Admirative duties as assigned.

Requirements

  • Bilingual in Mandarin Chinese
  • BA or MA degree preferred.
  • Excellent English writing skills.
  • Strong attention to detail.
  • Outstanding client service skills.
  • A high degree of self-motivation and ability to work independently under tight deadlines.
  • Demonstrated professional demeanor.
  • Excellent multitasking and time management skills.

Benefits

  • Health, HSA, dental, and vision insurance.
  • Long-term and short-term disability benefits.
  • Optional 401(k) with company matching contributions.
  • Paid time off.
  • Paid holidays.

Job Tags

Full time, Temporary work, Work at office, Visa sponsorship

Similar Jobs

Yochana

Autosar Davinci Debugger Job at Yochana

 ...Contract Job description: 5 to 8 years of Experience in Automotive AUTOSAR BSW CONFIGURATION AND DEVELOPMENT, KNOWLEDGE OF MATLAB (They are seeking deep expertise in Autosar Davinci debugging, with other capabilities for configuring, developing, composing (... 

Gull Boats & RV

Boat and RV Salesperson Job at Gull Boats & RV

 ...memories. Our busy family-owned business is looking for a customer-focusedand detail-oriented RV & Marine Salesperson with a positive attitude. You dont need previous sales experience to take advantage of this boat and RV sales position with unlimited earning potential... 

The Job Center Staffing

Staffing Supervisor Job at The Job Center Staffing

 ...Staffing Supervisor The Job Center Staffing is a dynamic and innovative Staffing Agency dedicated to changing lives. We pride ourselves on delivering exceptional and high quality staffing solutions to our clients, and we are seeking a motivated and results-driven Staffing... 

Amentum

Aircraft Mechanic III Job at Amentum

 ...Aircraft Mechanic III Performs inspection, maintenance and troubleshooting tasks on assigned aircraft. Responsibilities include, but...  ...years working knowledge of aircraft maintenance operations experience must include complying with all applicable aircraft servicing... 

The ODP Corporation

Delivery Services Driver Job at The ODP Corporation

 ...Willow Street - Responsibilities: Deliver, load, unload and secure products to customers; Scan packages and collect required proof of deliveries/pickups; Meet or exceed safety and performance standards; Promote sales offerings and relay customer feedback to sales/...