Job Description

Job Overview

The ideal Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance‑focused, analytical mindset , with the ability to own work end‑to‑end in a high‑risk, deadline‑driven environment.

Core Traits & Mindset

• Highly adaptable , able to adjust quickly to changing requirements, policies, and account scenarios.
• Strong sense of ownership , independently driving cases from start to resolution.
• Comfortable making decisions while knowing when and how to escalate proactively.
• Prioritizes accuracy and quality over speed in all account reviews.
• Maintains a strong compliance mindset , even when under pressure.

Merchant & Partner Interaction

• Comfortable and confident calling out to merchants to remediate account issues.
• Communicates in a pleasant, thoughtful, and confident manner.
• Demonstrates professionalism and respect in all merchant interactions.
• Able to explain issues clearly, ask the right questions, and move remediation forward.

Work Approach & Problem Solving

• Asks clarifying questions first when encountering complex or unclear issues.
• Proactively reaches out to the appropriate partner or SME rather than guessing.
• Independently researches and applies guidance while collaborating effectively.

Documentation & Quality Standards

• Produces high‑quality, audit‑ready documentation that is clear, thorough, and accurate.
• Consistently documents actions, decisions, and outcomes in a way that stands on its own.
• Understands documentation is critical for compliance, handoffs, and future review.

Skills & Technical Readiness

• Comfortable learning new systems with support.
• Strong working knowledge of Excel , including tracking, organizing, and notating work.
• Proficient in basic computer navigation and data entry.
• Able to manage multiple tools while maintaining accuracy.

Coachability & Growth

• Open to feedback and quick to apply coaching.
• Actively seeks feedback to improve performance and quality.
• Demonstrates a growth mindset and accountability for development.

Compliance Knowledge

• Prior AML or compliance experience is helpful but not required.
• Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure.

Benefits Disclosure:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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