Job Description

Patient Care Coordinator

We are looking for a Patient Care Coordinator to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

Essential Functions:

• Greet patients professionally and manage check-in and check-out processes.
• Schedule, confirm, and reschedule appointments via phone and in-office.
• Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.
• Prepare and enter treatment plans and provide basic patient education on next steps.
• Collect payments at time of service and ensure accurate end-of-day reconciliation.
• Explain financing options and refunds.
• Maintain accounts receivable (A/R) collections and follow-through.
• Answer phones, direct calls, and manage voicemail in a timely manner.
• Maintain accuracy of patient records and consent forms.
• Escalate technical or compliance issues as necessary.

General Knowledge, Skills & Abilities:

• Excellent communication and interpersonal skills.
• Basic knowledge of scheduling and insurance verification.
• Ability to multitask in busy office environments.
• Strong attention to detail, accuracy, and organization.
• Professional, empathetic demeanor with patients.
• Willingness to learn new systems and processes.
• Demonstrated ability to maintain patient satisfaction while resolving escalations.

Educational Requirements:

High school diploma or equivalent required. Customer service or healthcare front office experience preferred. Training in insurance verification or dental and/or healthcare software a plus. Bilingual preferred but not required.

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