Job Description

For a popular Matcha Tea Cafe

A restaurant general manager (GM) at the cafe manages the day-to-day operations of a restaurant, including staff, budget, and customer service. We have a pastry department, kitchen, counter service and fast casual (but elevated) service. The GM oversees the front and back of house operations, and works closely with other departments.

Reports to: Director of Corporate Strategy

Your reports: KM, Pastry, FOH MODs

Hours: This is an exempt, full-time salary position. Your work schedule is based on needs of the operation and how organized the candidate can reach goals and work with staff. Your workload is based primarily on the ability to maintain and execute goals and expectations. Ideally, the candidate can be organized and have the ability to delegate and maintain day to day while communicating expectations and executing on the high level goals of the company.

Responsibilities:

• Staff management: Recruit, train, and motivate staff, and manage vacation requests and absences 

Staffing the right candidates in a timely and organized manner

Assign training regimen and find best ways to have staff retain information

Seek ways to regularly engage and motivate staff

• Budget management: Oversee the yearly budget and payroll records 

Ability to read and interpret the P&L, and make actionable goals along with supervisors

Ability to understand theoretical food cost and variance

Demonstrative ability to control labor and avoid waste in steps and day to day operations

Suggest improvements and new operating procedures

• Customer service: Respond to customer complaints and queries, and offer menu advise 

Demonstrative ability to attend to guest needs

• Front and back of house operations: Coordinate the operations of the front and back of house 

Coordinate specials, events, and adjustments to operations

Organize and attend regular meetings with staff

Able but not necessary to work all positions of the restaurant

• Back office duties: Manage back office duties 

Maintain relationship with vendors, contractors, and outside guests

Coordinate marketing or social campaigns and promotions

Organized & updated inventory control mechanism

Work with Finance and HR: Update and train new SOPs when needed

• Employee performance: Evaluate employee performance 

Your plan for annual/quarterly/monthly evaluations

Organize corrective actions and disciplinary steps

Always seeking ways to reward staff when going above and beyond

Ideal candidates exemplify these qualifications: 

• Has 7–10 years of food and beverage cumulative experience
• Has 5 years of experience in a leadership role
• Has experience working in a fast-paced environment with minimal supervision
• Has a well-groomed and inviting appearance
• Fluency in English.

Big Plus

• Has experience in working with multicultural and multilingual staff - We have a mix of Japanese, Spanish, and English speaking staff. Huge plus if the candidate can speak Japanese but not necessary.
• Experience with Japanese food and beverage

Salary Range:100k-140k- including bonuses, commission, other rewards

Benefits can include: paid time off, Health insurance

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