Job Description

Introduction

The Wisconsin Office of the Commissioner of Insurance (OCI) protects and educates the public by maintaining and promoting a strong insurance industry. Over 85% of employees recommend OCI as a good place to work. Come join our team and make a difference!

While working at OCI, you'll enjoy impactful and fulfilling work along with:

• Generous Paid Time Off (up to 3 weeks vacation, 9 holidays, 4.5 personal holidays, and up to 130 hours of sick leave)
• Retirement Benefits (participation in one of the nation’s top pension programs!)
• Excellent Health Benefits
• Low-cost health, vision, and dental insurance options
• Free wellness opportunities (health coaching and a confidential employee assistance program)
• Healthy Work Environment
• Work/life balance, casual office atmosphere, flexible work schedules, and the potential to work remote
• Promotion of professional growth
• Inclusive culture committed to equity and inclusion for all employees and applicants
• Additional benefits (life insurance, income continuation insurance, commuter benefits, student loan forgiveness, and additional retirement savings programs)

Learn more about the State of Wisconsin’s amazing benefits package here, and hear what one of our employee’s has to say about working at OCI.

In addition to our generous employee benefits, we strive for inclusiveness and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Diversity, Equity, Inclusion, and Belonging are core values at OCI that guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. We believe that when employees are respected and valued for who they are and are accountable for demonstrating that respect to others; it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.

Position Summary

This position is responsible for performing professional level work in the examination and analysis of insurance complaints concerning the operations and business practices of insurance companies, agencies, agents, and public adjusters. The duties are performed under close supervision, progressing to limited supervision. The position specializes in at least one line of insurance (property and casualty); including organizing, collecting data, identifying, and documenting complaint findings, legal files, and company complaint reports. Duties also include reviewing complex policy forms and rate submissions, investigating and working with legal staff on complicated issues involving interpretations of insurance law. This position will progress to Insurance Examiner-Journey, specializing in analysis and resolution of more complex complaints and resolution in one or more lines of insurance.

To view the Insurance Examiner-Entry complete position description, please click here.

Salary Information

Starting salary for the Insurance Examiner (07-04) be between $26.50-$31.50 hourly, plus great benefits. This position is also eligible for the $1.00 per hour AIE and CIE add-on. Salary will be determined by applicant qualifications. A 12-month probationary period is required. Pay for current state employees will be in accordance with the State Compensation Plan.

Job Details

Due to the nature of the position, OCI will conduct background checks on applicants prior to selection. OCI does not sponsor visas and is not an eligible OPT employer for those with F1 visas. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.

This position has potential for a combination of telecommuting and in-person work after an initial training period has been completed. Some travel may be necessary, including out-of-state travel. All employees are expected to live and work in Wisconsin.

Qualifications

Minimally qualified candidates will have experience in each of the following:

• Researching, interpreting, and analyzing statute, policy, administrative code, and/or contract language; and
• Working in the insurance industry, legal field, or other regulatory field.

Well qualified candidates will also have experience:

• Working with sales or servicing of property and casualty insurance products (e.g., policy language, claims processes, etc.).

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.

Your letter of qualification and resume are very important parts of your application and are used during our evaluation process to determine your qualification as they relate to the job. Please review instructions on developing your resume and letter of qualification. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

OCI is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, members of the LGBTQIA+ community, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.

Questions can be directed to Paula Langbecker at PaulaG.Langbecker@wisconsin.gov.

Deadline to Apply

Applicant materials are due by 11:59pm on Tuesday, March 31, 2026.

Job Tags

Hourly pay, Permanent employment, Full time, Contract work, Casual work, Work at office, Remote work, Visa sponsorship, Flexible hours

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