About the Role We are seeking a skilled and experienced Language Interpreter fluent in any of these languages: Tagalog, Cantonese, Mandarin, Vietnamese, and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English‑speaking clients and non‑English‑speaking customers through real‑time interpretation, ensuring clarity, accuracy, and professionalism at all times. Responsibilities Provide real‑time, consecutive or simultaneous interpretation between English and any of these languages Tagalog/Cantonese/Mandarin/Vietnamese during customer calls. Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning. Handle confidential and sensitive information with discretion and professionalism. Maintain high‑quality standards in interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. Adhere to call handling metrics, quality benchmarks, and compliance requirements. Stay updated with any cultural nuances, terminology, or client‑specific information relevant to interpreting services. Qualifications Bachelor's degree in any discipline. Required Skills Fluency in any of these Languages: Tagalog/Cantonese/Mandarin/Vietnamese and English spoken. Minimum 1‑2 years of experience in an international call center, preferably dealing with U.S. customers. Prior experience in language interpretation is highly preferred. Excellent listening, retention, and note‑taking skills. Strong interpersonal and communication skills, with the ability to maintain a professional tone. Ability to work in a fast‑paced, high‑pressure environment. Basic understanding of cultural sensitivities and appropriate communication etiquette. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage. Preferred Skills Prior experience in language interpretation is highly preferred. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage. Pay range and compensation package Work Mode: Tampa(Onsite role) Start Date: November 4 Interview Process: HR screening with specific questions, assessment, and face‑to‑face interview Pay Rates Cantonese / Mandarin / Vietnamese: $22 – $24+ per hour Tagalog: $25 – $28+ per hour #J-18808-Ljbffr BIG Language Solutions
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