Job Description

Title: Mainframe Operator/Analyst


Location: Pontiac, MI


Job Type: Contract

Job Summary:


We are seeking a Mainframe Operator who will also function as a Level 1 Incident Manager, responsible for monitoring, triaging, and resolving critical IT incidents. The role requires strong communication skills and the ability to work in a fast-paced, 24/7 operational environment.


Key Responsibilities:

• Monitor mainframe control consoles and ensure optimal system performance
• Act as a Level 1 Incident Manager for critical IT incidents and events
• Create, escalate, triage, and track technology-related incidents
• Collaborate with IT teams, customers, and vendors for issue resolution
• Utilize monitoring tools to track infrastructure, connectivity, and service availability
• Assist in review and validation of mainframe Job Control Language (JCL)
• Perform assigned operational and delivery tasks
• Work in rotational shifts, including holidays, weekends, and night shifts

Required Skills & Experience:

• 5+ years of experience in a similar role
• Hands-on experience with IBM Mainframe systems
• Strong experience with monitoring tools such as What's Up Gold, Pingdom, PRTG
• Proficiency in Microsoft Teams
• Knowledge of incident management processes and tools
• Basic understanding of JCL (Job Control Language)
• Excellent communication and coordination skills

Job Tags

Contract work, Shift work, Night shift

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