Mainframe Operator / L1 Incident Manager Job at Inficare, Pontiac, MI

SmR0NVNmYjFpT3lrMXVrNGRPeWpWTkNkNHc9PQ==
  • Inficare
  • Pontiac, MI

Job Description

Title: Mainframe Operator/Analyst


Location: Pontiac, MI


Job Type: Contract

Job Summary:


We are seeking a Mainframe Operator who will also function as a Level 1 Incident Manager, responsible for monitoring, triaging, and resolving critical IT incidents. The role requires strong communication skills and the ability to work in a fast-paced, 24/7 operational environment.


Key Responsibilities:

  • Monitor mainframe control consoles and ensure optimal system performance
  • Act as a Level 1 Incident Manager for critical IT incidents and events
  • Create, escalate, triage, and track technology-related incidents
  • Collaborate with IT teams, customers, and vendors for issue resolution
  • Utilize monitoring tools to track infrastructure, connectivity, and service availability
  • Assist in review and validation of mainframe Job Control Language (JCL)
  • Perform assigned operational and delivery tasks
  • Work in rotational shifts, including holidays, weekends, and night shifts
Required Skills & Experience:
  • 5+ years of experience in a similar role
  • Hands-on experience with IBM Mainframe systems
  • Strong experience with monitoring tools such as What's Up Gold, Pingdom, PRTG
  • Proficiency in Microsoft Teams
  • Knowledge of incident management processes and tools
  • Basic understanding of JCL (Job Control Language)
  • Excellent communication and coordination skills

Job Tags

Contract work, Shift work, Night shift

Similar Jobs

Leidos

​​Salesforce Developer​ Job at Leidos

 ...Mission, Vision, and Values guide the way we do business. The Mission Driver Enablement Center (MDEC) is seeking an experienced Salesforce Developer to support the delivery of modern, integrated customer engagement solutions for Federal agencies. This role is focused... 

Viking Drill & Tool

Machine Operator / 3rd Shift Job at Viking Drill & Tool

 ...collaborative environment where your success and well-being are our top priorities. At a Glance: Position: Machine Operator, 3rd Shift Pay: Competitive wage ranged between $25.16/hour - $27.96/hour (this wage does not include the shift differential of an... 

ASCENDtials

Volunteer: Graphic Artist Job at ASCENDtials

Join to apply for the Volunteer: Graphic Artist role at ASCENDtials3 days ago Be among the first 25 applicantsJoin to apply for the Volunteer...  ...advocate for humanity and the environment.,Graphic DesignerThe Job OverviewWe are seeking a dedicated graphic designer... 

R.L. Klein & Associates

Clinical Psychologist Job at R.L. Klein & Associates

Job Summary: We are seeking a Licensed Clinical Psychologist to provide mental health services within a correctional facility setting. The Psychologist will conduct psychological assessments, crisis interventions, treatment planning, and therapeutic services for the inmate... 

Houston Properties Team

Remote Real Estate Transaction Coordinator Job at Houston Properties Team

A leading real estate firm in San Antonio seeks a Transaction Coordinator to facilitate the transaction process and provide exceptional support to clients and agents. The ideal candidate will have over 3 years of experience in real estate transactions, be proficient in...