Job Description

Care Team Specialist (CTS) Urgent Care

If you're passionate about helping patients and making a positive difference every day, we'd love to hear from you—particularly if you communicate clearly, stay highly organized, and thrive in a fast-paced, team-oriented environment. We're looking for a Care Team Specialist (CTS) to join our collaborative, patient-centered clinic team. In this role, you'll play a key part in supporting both clinical and administrative workflows to ensure high-quality care and a smooth patient experience.

The Care Team Specialist (CTS) Urgent Care participates as a member of a care team and supports high quality patient care including engaging patients in maintaining their physical and mental well-being. The Care Team Specialist Urgent Care performs technical, clinical, and administrative tasks which contribute to the smooth workflow and quality patient care experience in the clinic. Responsibilities include, but are not limited to pre-visit preparation, monitoring patient flow, rooming patients, obtaining patient histories and vital signs, managing certain test results following protocols, supporting Epic in-basket workflow, returning phone calls and assisting with medical examinations and procedures. The Care Team Specialist Urgent Care assists and collaborates with the Registered Nurses and Medical Providers in the management and coordination of patient care. The CTS UC staff will participate in the review of team/provider in-baskets and My Chart messages for the assigned care team. Practitioner and Registered Nurse staff may delegate assignments to the Care Team Specialist UC. CTS UC staff at GHC-SCW will have successfully completed medical assistant training or licensed practical nurse training or Paramedic training from an accredited program.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

Job Specific Minimum Qualifications

1. Must meet the requirements for a Medical Assistant (MA), a Licensed Practical Nurse (LPN), or an EMT as described below:
1. Medical Assistants must have successfully completed an MA training program from an accredited school or program and must be eligible for and receive national certification within six (6) months of employment or must have three years of MA experience and have current national certification. Medical Assistants must obtain national certification from one of the following certifying organizations and must maintain certification by meeting CME requirements:

• National Healthcareer Association (CCMA); or
• American Association of Medical Assistants (AAMA); or
• American Registry of Medical Assistants (ARMA); or
• National Center for Competency Testing (NCCT); or
• By an approved and accredited certifying organization with CME requirements.

• Licensed Practical Nurses must have successfully completed an LPN training program from an accredited school or program. In addition, LPNs must have current licensure as a practical nurse in the State of Wisconsin or must obtain licensure as a practical nurse in the State of Wisconsin within six (6) months of employment.
• Emergency Medical Technicians (EMTs) must have successfully completed an approved training program and have a valid State of Wisconsin license of one of the following:

• Emergency Medical Technician (EMT); or
• Advanced Emergency Medical Technician (AEMT); or
• Paramedic (EMT-P).

• Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
• Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
• One year of relevant experience working in a clinic or outpatient setting is desirable.
• Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required.
• Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required.
• Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications is required. Experience with EPIC is desirable. Must type a minimum of 30 WPM with minimal errors.
• Knowledge of outpatient clinical administrative procedures are required.
• Knowledge of medical terminology and knowledge of basic pharmacology is required.
• Ability to maintain quality, safety and/or infection control standards is required.
• Ability to recognize, identify and report problems to appropriate personnel is required.
• Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
• Knowledge of inventory management practices is required.
• Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up is required.
• Knowledge of medical records and appropriate documentation is required.
• Knowledge of interviewing practices and techniques used in order to gather information is required.
• Excellent written and verbal communication skills are required. Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
• Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population is required.
• Ability to maintain good working relationships with patients and staff is required.
• Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements.
• Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and sit for prolonged periods of time is required.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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