PACE Trainer Job at Vir Healthway, United States

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  • Vir Healthway
  • United States

Job Description

Remote role with Travel Required

We are seeking a Customer Service Engineer - PACE Specialist Trainer to support upcoming IT infrastructure changes through training and technical enablement. This is a remote role with travel to designated company locations for instructor-led training. The role focuses on becoming a subject-matter expert in the PACE software platform , supporting peer adoption, and providing hyper-care during system rollout. This opportunity is well suited for entry-level to early-career technical professionals, including those transitioning from the military.

Responsibilities

  • Become a subject-matter expert in the PACE platform used for work documentation, parts tracking, and time reporting.
  • Deliver 15-20 instructor-led training sessions (2 days each) across assigned regions.
  • Lead peer training on software updates , workflows, and best practices.
  • Provide technical troubleshooting , issue diagnosis, and resolution support during rollout and hyper-care (30-90 days).
  • Collaborate with cross-functional teams and regional stakeholders.
  • Communicate effectively with customers and internal teams in a customer-facing environment.
  • Support installation, service, and maintenance of diagnostic imaging equipment as needed, based on experience level.
  • Travel as required and maintain flexibility with work schedules.
Qualifications

  • Associate degree, college coursework, military training, or equivalent hands-on technical education .
  • Strong electrical/technical background with ability to diagnose and repair equipment.
  • Proficiency with software systems , technical documentation, and user support.
  • Excellent customer communication and training delivery skills.
  • Team-oriented mindset with ability to work independently.
  • Nice to have: Biomedical or imaging service experience , hospital or clinical environment exposure.

Job Tags

Part time, Remote work

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