Job Description
Great companies need great teams to propel their operations. Join the group that
solves business challenges and enhances the way we work and grow. Working at
Gainwell carries its rewards. You’ll have an incredible opportunity to grow your
career in a company that values your contributions and puts a premium on work
flexibility, learning, and career development.
SUMMARY
Gainwell Technologies is seeking a highly motivated and detail-oriented Process
Writer to join our Customer Experience (CX) team. This role will be instrumental
in documenting processes, writing procedures, and creating Standard Operating
Procedures (SOPs) for all CX functional areas. The ideal candidate will work
closely with Lean Six Sigma Black Belts and other team members to ensure
comprehensive and standardized process documentation that aligns with best
practices.
YOUR ROLE IN OUR MISSION
* Process Documentation: The role involves working closely with Lean Six Sigma
Black Belts and CX teams to document existing processes through detailed
flowcharts, process maps, and written descriptions. This includes conducting
a thorough gap analysis to identify inefficiencies and suggesting
improvements, ensuring that all documentation is standardized, consistent,
and aligned with organizational and industry best practices.
* SOP Development: Responsibilities include writing and maintaining clear,
concise, and standardized Standard Operating Procedures (SOPs) for all CX
functional areas. Regular reviews and updates of SOPs are necessary to ensure
accuracy and relevance considering process changes or new requirements.
Implementing version control procedures to track changes and updates is also
a key aspect.
* Quality Assurance: The role includes conducting periodic reviews and
validations of process documentation to ensure it reflects actual operations
and complies with operational standards. Gathering feedback from stakeholders
and operational teams to refine and enhance documentation as necessary is an
important responsibility.
* Training Support: Collaboration with the training department is essential to
align training materials with documented processes, ensuring consistency and
accuracy. Assisting in the development of training programs and evaluating
their effectiveness, while making recommendations for improvements based on
feedback and process changes, is also required.
* Documentation Standards: Developing and implementing documentation standards
and best practices to ensure consistency and usability across all CX
processes is required. Creating and maintaining documentation templates,
tools, and resources to facilitate standardized practices is also part of the
job.
* Collaboration: Working with cross-functional teams to gather information,
clarify process details, and ensure comprehensive documentation is a key
responsibility. Engaging with stakeholders to understand their needs and
incorporating their feedback into documentation will be essential.
* Reporting and Communication: The role involves tracking and reporting
progress on documentation projects, ensuring deadlines are met and
deliverables are of high quality. Clear communication of findings,
recommendations, and updates to team members, stakeholders, and management is
critical.
WHAT WE'RE LOOKING FOR
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business applications or related field preferred
- Three or more years of knowledge management experience
- Experience working with company knowledge assets
- Experience working with company methodologies and process frameworks
- Familiarity with Lean Six Sigma methodologies or Lean Six Sigma Green Belt
Certification is a plus.
Other Qualifications
- Analytical and problem-solving skills
- Personal computer and business solutions software skills
- Good communication skills
- Good interpersonal skills to interact and develop relationships/influence
both internal and external personnel
- Organization skills to balance and prioritize work
- Interpersonal skills to communicate with different business units and subject
matter experts
- Business analysis and process modeling skills
- Technical writing skills
- Ability to work independently and as part of a team
WHAT YOU SHOULD EXPECT IN THIS ROLE
- Remote position (US only)
- Opportunities to travel through your work (0-10%)
- Video cameras must be used during all interviews, as well as during the
initial week of orientation
* The deadline to submit applications for this posting is 7/30/2026
The pay range for this position is $44,000.00 - $62,800.00 per year, however,
the base pay offered may vary depending on geographic region, internal equity,
job-related knowledge, skills, and experience among other factors. Put your
passion to work at Gainwell. You’ll have the opportunity to grow your career in
a company that values work flexibility, learning, and career development. All
salaried, full-time candidates are eligible for our generous, flexible vacation
policy, a 401(k) employer match, comprehensive health benefits
[ and
educational assistance. We also have a variety of leadership and technical
development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply
about making healthcare work better for everyone. Build your career with
Gainwell, an industry leader. You’ll be joining a company where collaboration,
innovation, and inclusion fuel our growth. Learn more about Gainwell at our
company website [ and visit our Careers
site [ for all available job role
openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified
applicants will receive consideration for employment without regard to race,
religion, color, national origin, gender (including pregnancy, childbirth, or
related medical condition), age, sexual orientation, status as a protected
veteran, status as an individual with a disability, or other applicable legally
protected characteristics. Gainwell Technologies defines “wages” and “wage
rates” to include “all forms of pay, including, but not limited to, salary,
overtime pay, bonuses, stock, stock options, profit sharing and bonus plans,
life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel
accommodations, reimbursement for travel expenses, and benefits.
Job Tags
Full time, Remote work, Flexible hours