Job Description

Overview Public Service Representative - Chinese (Cantonese) Speaking. Division: Field Services. Location options available in various Cook County zones. This position involves paraprofessional work to administer road examinations, grade written examinations, perform cashier functions for driver’s license and motor vehicle fees, review and process motor vehicle title and registration applications, and provide translation and interpretation services for Chinese/Cantonese speaking customers. Duties and Responsibilities Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents. Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification or driver’s license for applicants. Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposits to the bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required. Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required. Performs other duties as required or assigned. Education and Experience Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience, preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment. Knowledge, Skills and Abilities Working knowledge of business English, spelling and commercial arithmetic. Working knowledge of office methods, practices and procedures. Elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms. Elementary knowledge of basic bookkeeping procedures and techniques. Ability to maintain records of some complexity. Ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees. Ability to communicate both orally and in writing. Ability to operate in an independent manner within defined procedures. Possession of a valid Illinois driver’s license. Ability to lift/carry 0-10 lbs. and travel to other facilities and/or mobile locations to perform assigned duties. Ability to fluently speak, read, translate, and write in Cantonese to serve the Chinese speaking community. Application Process Please visit the online application site to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors in the Personnel offices in Chicago or Springfield. Equal Employment Opportunity Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability. #J-18808-Ljbffr Illinois Secretary of State

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