Job Description

Receptionist

The Receptionist provides a positive first impression of the company by answering calls and greeting guests in a professional, courteous, and timely manner, directing each call to the appropriate staff members.

Primary Responsibilities:

• Answering and forwarding phone calls.
• Greeting agents and customers as they enter the office and directing them to the correct office.
• Screening phone calls to ensure the call is transferred to the correct department.
• Taking Messages and relaying the message to the correct party.
• Scheduling and rescheduling appointments.
• Data Entry.

• Communicate effectively and professionally with employees, customers, support staff, Agents, and other business contacts (over the phone, in writing, and via email).
• Accepting packages and ensuring the correct party receives their mail/packages.
• Perform any other clerical duties necessary to keep the virtual office running.

Primary Skills & Requirements:

• Strong computer skills required, specifically Microsoft Outlook, Word & Excel
• Ability to gather data, compile information, and prepare reports.
• Solid judgement, critical thinking and problem-solving skills.
• Ability to work unsupervised to prioritize and manage multiple projects.
• Excellent written, verbal and professional communication skills.

• High degree of initiative, personal responsibility, and ownership
• Ability to work independently and flexibility to adapt to varying levels of incoming phone traffic based on business cycle
• Positive attitude and ability to work well with others in a fast-paced environment.

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