Job Description

Security Manager

Perform Carillon Miami Wellness Resort security duties and procedures to ensure the safety and security of guests, residents, employees, and the property as well as the property assets.

• Assumes Duties of the Security Manager in his/her absence
• Ensure all safety and security personnel perform their duties following Carillon policies and procedures, and as instructed by the Director of Safety & Security, Assistant Director of Safety & Security, and Security Manager.
• Develops and administers the work schedule for the security staff.
• Conducts and oversees training of all new security officers as well as ongoing training requirements for current security officers.
• Oversees the Security Key Control program, Key watcher, and property access control system (SALTO PROACCESS SPACE).
• Ensure accurate input and purging of Lost & Found Items in MS SHIFT.
• Arranges for and conducts monthly safety trainings as required for Carillon Miami Wellness Resort. Additionally, department-specific safety & security monthly topics.
• Review security and safety reports for completeness and accuracy; distributes reports to other departments as required.
• Prepares and forwards reports as requested by the Director of Safety & Security, the Assistant Director of Safety & Security, and the Security Manager.
• Assist in completing payroll documentation.
• Investigate security and safety incidents, including guest, resident, and employee interviews as necessary, document, and findings.
• Coach & Counsel Security staff when necessary.
• Ensures cleanliness and excellent condition of equipment and work area.
• Ensure property patrols are conducted as required.
• Assist Carillon management when required.
• Maintains accurate records and conducts department materials inventories when necessary.
• Report and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.

Education, Experience, and Skill Requirements

• High School Diploma or equivalent, plus 2 years of security and safety experience, or equivalent combination of education and experience, in a Hotel / Resort environment.
• Ability to develop and maintain good working relationships with all levels of Carillon Miami staff, vendors, guests, residents, and government agencies.
• Excellent customer service and positive interpersonal skills.
• Good verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong analytical and problem-solving abilities.
• Good judgment and the ability to maintain confidentiality are critical.
• Ability to effectively handle multiple tasks simultaneously with frequent interruptions.
• Ability to grasp, list, and /or carry or otherwise move goods weighing a maximum of 200 lbs and sufficient manual dexterity in hands.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• Be able to work a flexible schedule if required, including weekends and holidays.

Certifications / Licenses- Required or Able to Obtain

• CPR / First Aid AED certification
• Class D Security License

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