Job Description
PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION –
FOUR LAKES, WA
SERVICE WRITER / ADVISOR:
Do you love working with a wide variety of people, building relationships with
customers, and solving problems? Can you adapt to changing priorities and
balance several projects at once? If so, we want to hear from you! Pape’
Machinery, the premier capital equipment dealer in the West, is looking for a
Service Writer to join their team in Four Lakes, WA.
At Pape’, we invest in your growth. From robust training programs to continuous
support, we equip our team members with the tools to succeed. In return for your
hard work, we offer competitive compensation, exceptional benefits, and a strong
work-life balance—all designed to support you and your family.
Make a difference. Grow your career. Join the Pape’ Team!
WHAT YOU’LL DO
As our Service Writer, you will ensure that all service department work orders
are opened, maintained, proofed, and closed in the most efficient way possible,
all while ensuring you provide an excellent experience for our customers. Every
day you will oversee service and warranty work orders, assist in shop workflow,
check in equipment for repairs, and assist customers. To thrive in this role,
you must love working in a team, be customer service focused, and have a winning
attitude.
WHAT YOU NEED:
* Familiarity with Outlook, Word, Excel, and the ability to learn new computer
programs.
* Excellent customer relations and communication skills- This team member will
work with customers, mechanics, and other store personnel.
- The ability to both delegate and take direction.
- Ability to perform at a high level in a fast-paced and team-oriented
environment.
* Mechanical aptitude and familiarity with the agriculture industry.
COMPENSATION: $20.40-29.58/HR (DEPENDING ON EXPERIENCE)
WHY WORK FOR PAPE’:
- Competitive pay based on your skills, training, and experience level.
- Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with
Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible
Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term
Disability Insurance; Employee Assistance Program; Online and Instructor-Led
Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80
hours of vacation (First year is prorated for new hires based on start date),
1 hour of sick leave for every 40 hours worked, and 7 paid holidays each
year. Pape’ vacation plans also have tiers based on your seniority, so as
your seniority grows, your vacation time off does as well.
* Advancement – Pape’ is a dynamic, growth-oriented organization with a focus
on promoting from within.
* Stability and reputation — Pape’ is a family-owned, fourth-generation company
with over 160 locations, over 4,000 members and 85 plus years of experience.
Pape’ is known for their stability, honesty and integrity.
* Equipment – Pape’ has the largest equipment inventory in the West and an
unparalleled parts inventory!
* Employee impact – Enjoy an open-door policy where your voice will be heard
and your opinions will matter.
* Training – You will be provided with training and mentoring to prepare you
for your role and continued learning to grow your skills.
THE PAPE’ GROUP MAINTAINS A DRUG-FREE WORKPLACE AND AS SUCH, REQUIRES CANDIDATES
TO SUCCESSFULLY PASS A PRE-EMPLOYMENT DRUG TEST.
Job Tags
Full time, Temporary work, Flexible hours