Job Description

ABOUT NUEY

At Nuey, we're reimagining the modern medspa – premium care made accessible. We also believe great care starts with great culture – we invest in our people so every guest interaction feels welcoming, intentional, and seamless. If you're excited by the idea of shaping a brand from the ground up and delivering industry-leading in the aesthetics and wellness space, we'd love to hear from you.

THE ROLE

The Studio Manager is responsible for delivering an exceptional, hospitality-driven patient experience while leading the day-to-day operations of the studio. This role combines front-of-house service excellence with hands-on team leadership and operational management. You'll ensure every patient interaction reflects Nuey's brand standards and that the studio runs efficiently, professionally, and profitably.

WHO YOU ARE

You're a people-first operator who thrives in service-driven environments. You know how to lead a team, run a floor, and create the kind of experience that keeps patients coming back. You're organized, dependable, and comfortable multitasking in a fast-paced setting. You take pride in building a culture where clients feel cared for and teams feel motivated to do their best work.

KEY RESPONSIBILITIES

Patient Experience & Hospitality

• Create a warm, welcoming, high-touch environment for every patient from arrival through follow-up
• Greet patients, manage check-in and check-out, and ensure a seamless visit experience
• Answer phones, respond to inquiries, and schedule consultations and follow-up appointments
• Resolve patient concerns with professionalism, urgency, and empathy
• Uphold Nuey's hospitality standards and ensure the studio consistently delivers a premium experience

Team Leadership & Studio Operations

• Manage daily studio operations, including opening and closing procedures
• Supervise onsite staff and ensure strong teamwork, accountability, and morale
• Schedule team hours and coordinate staffing to support business needs
• Maintain compliance with company policies, safety standards, and regulatory requirements
• Monitor studio performance and support initiatives to improve productivity and patient satisfaction

Local Growth & Community Engagement

• Generate local grassroots demand through community outreach, partnerships, and events
• Build relationships with nearby businesses, fitness studios, salons, and community groups
• Support execution of local marketing initiatives and in-studio promotions
• Act as a brand ambassador for Nuey in the local market

Inventory & Administrative Management

• Track inventory levels and order supplies to ensure uninterrupted operations
• Maintain accurate records, reports, and daily logs
• Support financial controls, including proper handling of payments and documentation
• Coordinate with the corporate team on operational, staffing, and supply needs

QUALIFICATIONS

• Strong hospitality mindset with a passion for customer experience
• Prior experience in retail, hospitality, healthcare, medspa, or clinic management preferred
• Proven ability to lead a team and manage day-to-day operations
• Highly organized, dependable, and comfortable multitasking in a fast-paced environment
• Excellent communication and problem-solving skills
• Proficiency with scheduling, POS, or clinic management platforms (e.g., Zenoti) a plus

WHAT SUCCESS LOOKS LIKE

• Patients feel welcomed, cared for, and excited to return
• The team is organized, motivated, and aligned with Nuey standards
• The studio runs smoothly, stays fully stocked, and meets performance goals
• Local awareness and demand continue to grow

Have questions? Email us at careers@nueyaesthetics.com. We're excited to hear from you.

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