Description
The Specialist Certificate in Conduct Risk provides a comprehensive understanding of conduct risk management within the financial services sector. This course focuses on key principles of good conduct, the evolving regulatory landscape, and the tools needed to build a strong conduct risk framework that aligns with organizational goals and regulatory requirements.
This course is aligned to the SAQA Framework (NQF Level 4) and the UK QAA Framework (Level 2). Learners will receive a qualification from SAQA and the Alliance Manchester Business School via the International Compliance Association.
Next cohort: 30 April 2025 (4-month instructor led online course).
Who Should Enroll?
This course is ideal for:
- Compliance professionals and risk managers looking to enhance their knowledge in conduct risk.
- Senior managers and executives responsible for corporate governance and conduct risk management.
- Individuals working in financial services, including banks, insurers, and asset management firms.
- Professionals who want to understand the regulatory and organizational approach to managing conduct risk.
Why Choose This Course?
- Gain a thorough understanding of the evolving landscape of conduct risk and its impact on organizations.
- Learn how to implement an effective conduct risk framework to manage and mitigate risks.
- Understand the critical role of leadership, culture, and governance in managing conduct risk.
- Study international best practices and case studies for real-world application of conduct risk management.
- Stay ahead of regulatory trends and how they shape conduct risk requirements.
ICA Specialist Certificate in Conduct Risk Syllabus
- Understanding Conduct Risk
- •Development of the Conduct Agenda
- •UK
- •South Africa
- •Internationally
- •How does conduct risk fit in with regulatory evolution?
- •Drivers of development
- •What does conduct risk look like today and how is it managed?
- •Core components of conduct risk
- •Customer Focus and outcomes
- •The right culture
- •Leadership and management
- •Systems and controls
- •Evidence/MI
- •Risk model/risk management
- •The broader Governance, Risk and Compliance context
- •What does this mean in practice?
- •The Senior Managers Regime in the UK
- •Enforcement action
- •Development of the Conduct Agenda
- What does Good Conduct Risk look like for a Firm?
- •Definition of company conduct
- •Examples – UK, SA and international
- •How do you decide what yours is?
- •Key to understanding your firm’s conduct risk definition
- •Risk appetite
- •Benefits of good conduct
- •What does good look like?
- •Strong leadership
- •Transparency with customers
- •Proactive service
- •Customer centricity
- •Conduct framework
- •Risk champions
- •Risks to good conduct
- •Silos
- •Attitude to regulation
- •Relationship with regulator
- •Libor and Forex – A review
- •Know your responsibilities and accountabilities
- •Where does it fit into firms corporate governance?
- •Role of the Conduct Risk Manager
- •The Board and Line Management
- •Role of HR
- •Making judgments on risks that arise in relation to conduct
- •Senior Managers Regime – an example of good outcome (UK)
- •Who’s affected?
- •Prescribed responsibilities
- •Certification regime
- •Link with ‘conduct’
- •Integrity as both a behaviour and a regulatory requirement
- •Definition of company conduct
- What does Good Conduct Risk look like for Customers?
- •Definition of customer conduct
- •The importance of establishing and maintaining trust
- •Meeting the customer’s objectives – The outcomes focused approach
- •Customer objectives
- •Products and pricing
- •Trustworthiness
- •Examples/indications of good conduct
- •Transparency and disclosure with customers
- •Proactive service
- •Customer centricity
- •Meeting consumer outcomes
- •Examples and indicators of poor conduct
- •Approach to responsibilities imposed by regulation
- •Lack of transparency and disclosure with customers
- •Lack of customer centricity
- •Failure to meet consumer outcomes
- •What is ‘fair’
- •The Treating Customers Fairly outcomes
- •Products and promotions
- •Sales processes
- •After sales support
- •Complaint handling
- •Benefits to the consumer
- The Importance of Good Market Conduct
- •Definition of market conduct
- •Treating Clients Fairly (TCF)
- •Treating Vulnerable Clients Fairly (TVCF)
- •The need for good market conduct
- •Regulatory objectives
- •Market conduct as a regulatory objective
- •Market confidence
- •Customer trust
- •Firm’s reputation
- •Requirements and why they are there
- •Transparency
- •Fairness
- •Integrity
- •What is good market conduct?
- •Strong leadership
- •Good reputation
- •Strong commercial performance
- •Positive customer relationship
- •Benefits of good market conduct
- •Impacts of poor market conduct
- •Damage to market integrity
- •Lower levels of investment
- •Ineffective competition in financial markets and poor consumer retention
- •Less liquidity in markets
- •Poor reputation
- •Attitude to regulation and regulatory arbitrage
- •Relationship with regulator
- •Benefits to the consumer
The qualification will also include additional material which examines key influences on the conduct agenda, such as regulatory developments and case studies.
Enroll today in the ICA Specialist Certificate in Conduct Risk today!
