Job Description

Agency Relationship Specialist

The Agency Relationship Specialist will work in the Canonsburg, Pennsylvania office located in the Southpointe Business complex. This position is an integral part of our national Agency Relationship Management team and will work with our in-house advertising, marketing, and sales departments. This individual will be responsible for driving new business and educating agents on quoting platforms and services. It will include customized training and individual mentorship to develop your insurance, sales and professional skills overall.

Desired Qualifications:

• Persistent and results-oriented.
• Strong interpersonal skills and an ability to build a relationship and rapport with retail customers.
• Creative, energetic, and eager to learn.
• Strong skills in Excel, Power Point, Word.
• Ability to work in teams; give and receive constructive criticism.
• Work in a fast-paced environment on multiple projects.
• Bachelor's Degree in Marketing, Communications, Business or related major preferred, but is not required.

Major Focus & Responsibilities:

• Communicate via phone and electronically with current and prospective retail agency clients to provide updates on our products and assist with their current business needs.
• Collaborate with the National Production teams on sales opportunities with targeted agencies.
• Make outbound telephone calls each day to drive business and relationships.
• Keep records of calls and record useful information using our proprietary CRM system.
• Manage the national agency development and retention strategy.
• Assist branch offices with a local retail agency marketing strategy.
• Monitor company performance against service level agreements and identify potential issues through client satisfaction surveys and reviews.
• Work closely with Business Development to develop and implement new methods of growing our business.
• Other Responsibilities May Include:

• Represent USG at company and agent outings, including conventions and tradeshows.
• Online systems registration, training, and reporting.
• Track sales from marketing and design ways to display our results.

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