Job Description

Virtual Assistant (Remote-Work)

Are you ready to embark on an exciting remote journey as a Call Center Representative? We are seeking passionate individuals who thrive on delivering top-notch sales and want to make a difference. Join our dynamic team and embrace the opportunity to work remotely, providing exceptional support while enjoying the flexibility you deserve. This position requires a 9-month minimum commitment, where you'll excel from the comfort of your own home.

This is an entry-level position which offers on-the-job training. While previous Call Center experience isn't required, we've seen talented professionals do exceptionally well with at least 1+ yrs experience in customer service, sales, or front/back-office experience. Candidates should be very reliable, have good attention to details, have excellent communication and computer skills, coachable, reliable, fully commit to the training schedule which is up to 2 weeks (our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired for this opportunity you will be required to work from a calm and quiet environment with the required equipment listed throughout the application process. If this sounds like you, submit your application today!!

We offer amazing perks and benefits:

• Awesome colleagues who are dedicated to Voice Dream and our customers!
• Remote Work
• Training (Must complete training)
• Base salary
• Performance incentives (Bonuses are not guaranteed and solely based on client and company discretion)
• Weekly Schedule (5 days a week)
• 8-9 hours daily schedule (break included)
• Career & Training Development
• Organizational Growth
• Professional Work Environment
• Two yearly company Dinners/Party
• Full-Time 40hr per week position
• Competitive Salary (will be disclosed if we move forward with your application)

Essential Duties and Responsibilities include the following:

• Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
• Ensure first call resolution through problems solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure.
• Actively listening and communicating with customers, as opposed to just reading the script.
• Other duties may be assigned.
• In case the applicant wants to leave the company, under any circumstance, the applicant is required to present HR with a 2-week notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.

Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present technical information clearly and concisely. Ability to fluently speak and comprehend the English language.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.

Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), and email applications.

Physical Demands: While performing the duties of this Job, the employee is regularly required to sit and talk or hear.

Employee must maintain regular and acceptable attendance at such levels as determined at Voice Dream's sole discretion. The employee must be available and willing to work 40+ hours per week as Voice Dream determines is necessary or desirable to meet its business needs.

To apply to this position, the candidate's laptop must fit the required specs:

• For windows users
• 8GB of RAM (minimum)
• Core i5 (4 core minimum)
• 2.00 GHz (minimum)
• For iOS users
• 8GB of memory (minimum)
• Catalina Model / Big Sur Model / M1 chip
• 2.00 GHz (minimum)
• For Headset
• A USB wired headset with visible microphone is required (no wireless or aux)
• Applicant will not be approved if AirPods or earphones are used instead of a headset
• For Internet
• A wired LTE connection is required (router must be powered by a SIM card and wired to the laptop)
• Wi-Fi connection won't be sufficient
• Hot-spot won't be sufficient

-Fluent English (Spanish is a plus) -Good working laptop minimum specs are in the job description -headset -very good internet

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