Job Description

Job Description

Job Description

The Outbound Team Lead contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that all designated finished good items and quantity of items are correctly picked, packed, and shipped according to client specifications, eliminating errors and claims. The Lead is a direct link between the associates and the supervisor, distributing daily work orders, ensuring orders are correctly completed and recorded, and ensuring that shipments get out according to schedule.

The Lead ensures productivity and quality goals are met on a daily, weekly, and monthly basis, maximizing productivity and efficiency through the use of RF guns and cross training. This position will assist and/or lead training efforts for new hires within their department and cross train veterans in other functions; and is charged with planning for adequate manpower to meet daily schedules and appropriately matching associate skills with duties of the job.

The Outbound Lead delegates investigation of problems, such as mispicks, packing errors, QC findings, pallet load discrepancies, and quantity variances. The Outbound Lead also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding hazardous materials and those mandated by the Department of Homeland Security.

Represent Langham Logistics:

• Provide courteous, professional service to both internal and external customers.
• Present a positive image of Langham.

Performance metrics

Performance metrics for this position will be established annually based on quality (error rates), productivity, and attendance.

Key outcomes expected

• All Warehouse Associates, regardless of assigned area or duties, are expected to:
• Operate equipment and machinery safely and efficiently.
• Follow customer orders/specifications and meet quality and productivity standards.
• Perform daily equipment checks and basic maintenance.
• Maintain clean and organized work areas.
• Communicate with customers to resolve shipment discrepancies.
• Ensure inventory accuracy using RF systems and proper data entry.
• Support the Supervisor with workflow coordination, scheduling, and task assignments.
• Monitor productivity, assist with process issues, and adjust staffing as needed.
• Perform quality checks during receiving, put-away, picking, and packing.
• Lead team efforts through coaching, training, cross-training, and fostering a team environment.
• Prepare and distribute work instructions and pick tickets in a timely manner.
• Accurately pick, pack, and prepare orders for shipment, ensuring correct items, packaging, and labeling.

Critical skills, knowledge, and behaviors

• Demonstrates ability to verbally and/or visually communicate with others
• Able to read, interpret, and use forms and other visual instructions in order to perform required work.
• Demonstrates effective verbal, written, and interpersonal communication skills.
• Proactive in anticipating and alerting others to problems with projects or processes.
• High detail orientation and accuracy.
• Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time. Performs responsibilities efficiently and timely.
• Can adjust to changing workloads and hours.

• Works well in a team environment and as part of a team.
• Demonstrates proficiency in basic mathematics.
• Ability to influence others to meet goals.
• Demonstrates basic supervisory abilities of coaching and training.
• Demonstrates basic computer skills.
• Proficient in operating all forms of forklift equipment.

Experience, Education, Degrees, Licenses

• High school diploma or GED required.
• At least 1-year previous experience in a comparable position. Forklift drivers must be able to pass forklift certification training.

Physical Demands and Work Environment

Must be able to operate a variety of equipment: stand up forklift, sit down forklift and order picker.

Physical movements include bending, stooping, and lifting up to 50 pounds as part of daily work routine.

Must be able to operate computer equipment.

Work is performed in a warehouse environment subject to temperature variances that include occasional function in a cold environment.

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