Fraud Investigator I Job at Global Credit Union, Glendale, AZ

TDk5L1NmWDRpZXVrMStrMmZ1NnNWOVdRNFE9PQ==
  • Global Credit Union
  • Glendale, AZ

Job Description

Fraud Investigator

Reports to: Fraud Operations Officer

Functions Supervised: None

Primary Functions: Carry out detailed investigations concerning potential losses and/or suspected criminal activity. Interview potential victims, suspects, and witnesses involved in financial crimes, often addressing sensitive matters. Accurately prepare and document findings based on rules of judicial evidence, ensuring reports are both factual and impartial. Refer cases to law enforcement for prosecution and restitution. Review cases for accuracy and decide next steps, such as reimbursement, member contact, or government agency follow-up. Demonstrate prudent judgment in decision-making and maintain the highest standards of confidentiality.

Duties and Responsibilities:

  • Monitor alert queues to help prevent fraudulent activity and reduce losses.
  • Conduct investigations into fraud claims related to online transactions, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, financial exploitation, identity theft, and additional fraudulent activities.
  • Investigate discrepancies, gather all relevant information, and implement effective measures to mitigate and, when feasible, prevent losses related to fraud and identity theft.
  • Interview potential victims, suspects, and witnesses involved in financial crimes, often addressing sensitive matters.
  • Locate video surveillance and review recorded calls to support investigations.
  • Accurately prepare and document findings based on rules of judicial evidence, ensuring reports are both factual and impartial. Reports may be used in criminal proceedings or civil litigation.
  • Create and maintain complete and accurate case files, including investigative notes and documentation in the case management system.
  • Detect, monitor, and analyze fraud patterns and trends.
  • Participate in root cause analysis reviews of large loss incidents to help identity process gaps and recommend policy changes.
  • Adhere to all regulations and internal policies and procedures in the timely management of complaints, referrals, and reimbursements.
  • Report suspicious activity as required by the Bank Secrecy Act.
  • Handle high-priority and high-risk cases, such as outgoing wires, recovering funds, consumer complaints, large transactions, and potential Bank Secrecy Act or SDN list violations.
  • Work with all law enforcement, protective agencies, and financial institution contacts for fraud related investigations.
  • Work in partnership with BSA, Legal, Compliance, Operations, the credit union's insurer, and other relevant credit union departments.
  • Handle incoming and outgoing calls to deliver information about fraud, identity theft, or the Member Identification Program to branches, the Member Service Center, lending departments, and members.
  • Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities
  • Perform other duties as assigned.
Qualifications

Education: Bachelor's degree in Business Administration, Criminal Justice or related field

Creditable Experience in Lieu of Education: 3-4 years' experience in the area of financial crimes investigations, law enforcement, or related field.

Experience/Skills: Excellent interpersonal skills with the ability to build collaborative relationships with various business units. Strategic and tactical analysis skills. Demonstrates sound discretionary judgment and upholds strict confidentiality. Demonstrates strong proficiency in both oral and written communication. Capacity to work in a fast-paced and dynamic environment with a drive to deliver outstanding results. Thorough familiarity with banking and financial regulations. Experienced in conducting complex investigations related to potential losses and/or suspected criminal activity. Experience with courtroom testimony and legal protocols. Skilled in interview techniques. Experienced in leveraging fraud prevention and detection technologies and tools. Well-versed in strategies for mitigating and investigating Identity Theft, check, card, ACH, and payment fraud. Certified Fraud Examiner (CFE) or equivalent credentials are preferred.

Tenure: Assignment to the Fraud Investigator I (Category 10), or Fraud Investigator II (Category 09) position will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 09

$69,557 - $112,677 annually

Salary Pay Range: 10

$63,233 - $99,908 annually

Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

Job Tags

Temporary work, Local area

Similar Jobs

Dunavant Logistics

CDL -A Owner Operator - NEW LOCAL DEDICATED LANE Job at Dunavant Logistics

 ...4 to speak to someone today! Job Description: CDL-A OWNER OPERATORS $1,500 SIGN-ON BONUS NEW LANE Charleston, SC Call 8...  ...expanding and looking for 3 5 CDL-A Owner Operators to support a dedicated lane from Greer Inland Port, SC to North Wilkesboro, NC . If... 

Pete’s RV co

RV Sales Consultant Job at Pete’s RV co

COME JOIN THE #1 RV DEALERSHIP IN CONNECTICUT!!Petes RV Center is a fastgrowing dealer group and we are looking to add to our AllStar sales team at the South Windsor, Connecticut location.If you feel you can be the best of the best, we want you on our team. With... 

Camp Parkwood - Great Neck Park District

Camp Counselor Job at Camp Parkwood - Great Neck Park District

 ..., NY 11024We are looking for leaders to supervise our campers and ensure they learn and have a fantastic summer.What do Camp Counselors do?Being reliable and willing to build relationships with children are two essential traits of a good camp counselor. We want to... 

speakit

Spanish Social Media Content Moderator - Athens Job at speakit

 ...short form mobile video, with the mission to inspire creativity and bring joy.Responsibilities Ensure legal compliance and safety of content uploaded to your platformBe responsible for the development, improvement, and maintenance of standards for the security of our... 

Omni Inclusive

Embedded Developer Job at Omni Inclusive

 ... Experience in problem identification and resolution Strong communication and business relation skills Good to have: MATLAB/Simulink/Stateflow Relevant experience with calibration, software or motor controls Experience with automotive process standards...