Job Description

Job Title

Job duties include but are not limited to:

• Checks hearing aids as they arrive from the manufacturer to ensure that all ordered components are present and operational in advance of the scheduled delivery appointment.
• Provides primary level maintenance to include troubleshooting and repair of hearing aid devices and accessories received by the Audiology Clinic, resolving most device issues.
• Assesses hearing aid and accessory function and fit through listening checks, electro-acoustic evaluation, visual inspection, changing of batteries, cleaning of electrical contacts, removal of impacted cerumen from the aid, replacing earmold tubing, thin tubing, domes, receivers, and additional hearing aid parts as needed.
• Stays abreast of new concepts, materials, fabrication and modification procedures, and components utilized in the field of Audiology and hearing aids which includes participation in continuing education and related in-service training.
• Secures the patient's confidence and cooperation by explaining the upcoming procedure and performing a variety of challenging procedures such as earmold impressions, aural irrigation of impacted cerumen, and additional hearing aid and accessory testing processes as warranted
• Performs otoscopy and documents observations for audiologist's review, evaluation, and diagnosis.
• Triage and provide follow-up of patients (in person, telehealth, or via telephone as appropriate) and informative instruction as part of a hearing aid orientation or follow-up visit.
• Provides additional education and/or assistance in instances where patients present with limited dexterity, impaired vision, and/or cognitive deficits to ensure the proper use and care of hearing aids
• Documents all interactions with patients and caregivers in the electronic medical record in the form of observational, telephone, and administrative notes via Computerized Patient Record System (CPRS) or other appropriate proprietary software.
• Enters orders for hearing aid and assistive listening device repairs, batteries, and other related supplies through Remote Order Entry System (ROES).
• Proactively follows-up on orders, making contacts within and outside of the facility to ensure everything is done to avoid a delay in delivery.
• Maintains an adequate stock of materials and other supplies, as noted during supply inventory or as requested by ASPS staff, to meet clinic needs.
• Responsible for maintaining, stocking, cleaning, and sanitizing all clinical areas and performing equipment maintenance and biologic checks as indicated by the audiologist.
• Performs data management functions that are critical to the delivery of Audiology services.
• Creates graphics for reports and presentations utilized by service management.

Work Schedule: Monday - Friday, 7am - 3:30pm

Compressed/Flexible: At Management's Discretion

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

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