Job Description

Job Description

Job Description

Astacio Plumbing & HVAC - Service & Drain Technician

Pay: $25 - $45/hr plus lucrative commissions and bonuses!

At  Astacio Plumbing & HVAC , we're not just in the business of plumbing, HVAC, and electric - we're in the business of transforming the quality of life within our customers homes. Every day, we have the privilege of stepping into our customers' homes and making a difference. Whether it's fixing a stubborn drain issue or restoring comfort to a family in need, we're driven by a passion for service and a commitment to excellence.

Our team is made up of dedicated professionals who share a common purpose: to bring peace of mind to our customers and create spaces where they can thrive. We believe in the power of connection, and we're proud to be a trusted partner in our customers' journeys.

We are seeking a motivated and skilled  Sewer & Drain Technician to join our team in  Norwalk, CT . As a  Sewer & Drain Technician at Astacio, you will play a crucial role in providing high-quality drain cleaning services while delivering exceptional customer experiences. Your primary responsibility will be to diagnose drain issues, recommend appropriate solutions, and effectively communicate with customers to generate sales opportunities.

But that's just the beginning – because at Astacio, we're invested in your success and well-being like no other. With competitive compensation, generous benefits, ongoing training, and a supportive work environment, we'll empower you to reach new heights in your career and unlock your full potential.

Here, your passion isn't just recognized – it's celebrated. Your determination isn't just valued – it's embraced. And your impact isn't just felt – it's revered.

Apply Today!

In exchange for your commitment, we provide:

- Affordable, high-quality health, dental & vision insurance

- 401(k) w/ company match

- Paid vacation, sick and personal days

- On-going growth opportunities throughout our Sila Services Family of Companies

- Parental Leave

- Short term disability, long term disability, and company paid life insurance

- Paid training/ongoing education

- Uniforms, tablet, and company vehicle.

- Tool and Boot Allowance

- Friends and Family Discounts on Services

• Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
• Provide Camera service for mainline stoppages
• Describe diagnosed problems to customers and provides solutions
• Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
• Obtain agreement for services before performing work
• Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
• Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
• Maintain truck inventory of parts and restock truck to minimum stock levels
• Be able to successfully perform basic drain cleaning functions using small to large-sized drain cleaning machines
• Have the basic knowledge of how a plumbing system works
• Be able to remove and reset a toilet and a p-trap
• Operate equipment in a safe manner
• Wear all applicable Personal Protective Equipment (PPE)
• Communicate professionally and respectfully with customers, office staff, and co-workers
• Provide solutions to sewer and drain problems.
• Participation in required staff meetings and training

• Two or more years of Sewer and drain cleaning, repair, and replacement experience
• Working knowledge of septic systems, sewer and drain systems, and underground piping
• Repairing underground drains and sewers using conventional excavation methods or experience using trenchless pipe replacement equipment would be a plus
• Personable and professional
• High integrity and strong communication skills

Compensation includes an hourly wage plus commissions and bonuses.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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