Learning Pathway: Conduct Officer

Conduct is how a firm treats its customers and the market—how products are designed, sold, explained, serviced, and how issues are resolved. Conduct risk arises when decisions, behaviours or incentives lead to unfair customer outcomes or undermine market integrity. In South Africa, firms are expected to evidence the Treating Customers Fairly (TCF) outcomes across the full product lifecycle: culture, design/targeting, clear information, suitability, ongoing service/performance, and fair post-sale treatment.

Why This Matters Now

The COFI framework in South Africa is progressing and will reshape activity-based market conduct supervision. Many firms are already preparing—aligning processes, MI and culture—so they can demonstrate fair outcomes with confidence.

Core Skills Employers Value

Regulatory knowledge – translate legislation into actionable controls

Customer-journey & product governance

Behaviour & culture

Assurance & remediation

Communication

Product Knowledge

Your learning pathway

Certified Digital Practitioner (CDP): Conduct Risk

SAQA ID 103 (Entry Level)

Certified Digital Practitioner (CDP): Conduct Risk

This online Certification in Conduct Risk provides a comprehensive understanding of how to manage conduct risk effectively within the financial services sector. The program focuses on the principles of good conduct, the evolving regulatory landscape—including Treating Customers Fairly (TCF), Treating Vulnerable Customers Fairly, and COFI readiness—and the practical tools needed to design and embed a strong conduct risk framework that supports both organizational goals and regulatory expectations.

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ICA Specialist Certificate in Conduct Risk

(UK QAA Level 2) (Specialisation)

ICA Specialist Certificate in Conduct Risk

A globally recognised qualification (accredited by Alliance Manchester Business School) that deepens your expertise in conduct frameworks, culture, customer outcomes and governance.

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