Job Description
Skillset
Job responsibilities:
• Handle incidents and Service requests
• Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
• Conduct walkthroughs, Floor sweeping and physical verification of connectivity
• Provide support for installation, maintenance, and repair of
• VSAT
• Radio Systems
• WiFi and BLE Systems
• Cellular based systems
• Fiber Optic & Copper Cable
• IIoT, including IpWAN
• Specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm-
• Provide network troubleshooting including
• Console into network devices, including routers, switches, gateways, radios, ...
• Identify a switch port location
• Identify WAP connectivity status
• Basic Copper Cable troubleshooting
• Basic Fiber Optic Troubleshooting
• Install, remove, or swap equipment
• Restarting / rebooting equipment
• Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices
• Perform MACD (move, add, change, delete) activities
• Effectively manage work queue in ticketing system
• Attending Safety training and report incidents
• Update knowledge base regularly
• Escort third party vendors wherever contractor is supplying support
• Adhere to Company change management and BCP/DR Procedures
• Provide daily report of activities
Mandatory:
• Overall 5+ years of relevant experience
• Worked in Enterprise Environment with Service Level Agreement
• Strong analytical and problem-solving skills
• Willing to travel within US on need basis
• Willing to travel and stay in Offshore Platforms in sea for 14 days on and 14 days off basis
• Willing to work in 24x7 shift schedule
• Must be willing to learn quickly, adapt, and work in a fast-paced environment
• Excellent communication and conversation skills (Verbal and Written)
• Ability to cover ground by walking and to stand in most part of the working hours
• Ability to lift up to 50lbs
• Ability to drive 4x4 trucks and snowmobiles in fields/rigs to cover operational support
Desirable:
• Certifications like CCNA, PCNSA (not mandatory)
Job Tags
For contractors, Shift work
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